Returns & guarantee

Our 60-day money-back guarantee

Try clnwater for a full 60 days from the date your order arrives. If you're not happy for any reason, you're covered. You don't need to mail anything back, and it doesn't matter whether the filter is brand new or already installed and used.

How to start a return

Reply to your order confirmation email or reach us through the contact page with your order number. Tell us what went wrong, and we'll process your refund or send a replacement, your choice.

• Refunds go back to your original payment method within 5–10 business days of approval.
• Replacements ship free, on the same timeline as a new order.

What's covered

The guarantee covers the shower head, the drinking filter, the Trace mineral drops, and replacement cartridges. It applies to your purchase price. Original shipping was free, so there's nothing to refund there.

Damaged or defective on arrival

If your order shows up damaged or a product is defective, contact us within 30 days of delivery with a photo. We'll send a free replacement, no return shipping needed.

Subscription cancellations

Auto-refills are not a contract. Skip, pause, or cancel any time before your next shipment, in one click from your reminder email or account. Cancelling stops future refills; it doesn't refund shipments already sent, though those are still covered by the 60-day guarantee.

Refunds on refill orders

Each refill shipment is covered by the same 60-day guarantee from its delivery date. If a refill arrives and you've changed your mind, reach out and we'll take care of it.